Q’s Ministry Store operates as a charitable support shop. All items are sourced directly from third-party suppliers and manufacturers. As such, all sales are final, and we do not accept returns, exchanges, or provide refunds under any circumstances.
Please read all product descriptions carefully before placing an order. If your item arrives damaged or defective, we encourage you to contact the supplier listed in your shipping confirmation email.
Delivery times may range from 2 to 6 weeks, depending on the supplier’s location and shipping method.
By purchasing from our store, you agree to these terms. Thank you for supporting Q’s Ministry.
Frequently asked questions
Can I return an item or get a refund?
We do not offer returns or refunds. Because we use a global drop shipping model to keep costs low and maximize impact, all sales are final. We encourage you to read product descriptions carefully before placing an order.
What if my item arrives damaged or incorrect?
If your item arrives damaged, we recommend reaching out to the supplier using the contact information in your shipping confirmation email. Please note that Q’s Ministry is not involved in the handling or processing of products and cannot guarantee supplier responses.
How are payments processed?
All payments are processed securely through trusted platforms such as PayPal. You can also use your credit/debit card to complete the payment.
Why does shipping take so long?
Since items are shipped internationally and sourced from third-party suppliers, longer delivery times are expected. This model allows us to offer low-cost items while focusing on our core mission. Some shipping may be faster because the wear house may be located in the country where the order is placed.
Who do I contact if I have a problem with my order?
For any order issues, please check your shipping confirmation email for supplier details.
Are the sizes accurate?
Please note that all purchases are final and assume your understanding that apparel and shoe sizes may run smaller or larger than standard U.S. sizing. Certain suppliers include notes about size variations in the product descriptions, but sizing can still vary. You may want to consider ordering 1–2 sizes up (e.g., choose L instead of S, XL instead of L, 4XL–5XL instead of 2XL–3XL). We do not accept returns or exchanges for any reason including for size.
What if I decide to change my mind after the purchase, buyer's remorse?
As stated in our store policy and listing, we do not accept returns or issue refunds for buyer’s remorse. The item was delivered as described, and no defects or order errors were reported. We kindly refer to our policy disclosed at the time of purchase: "All sales are final. No returns or refunds due to buyer's remorse.
